Air India Rollouts Free WiFi on Domestic and International Flights

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GURUGRAM- Tata Group-owned only Indian Full Service Carrier (FSC), Air India (AI) launches in-flight Wi-Fi connectivity across its Airbus A350, Boeing 787-9, and select Airbus A321neo aircraft, marking a significant advancement in domestic and international air travel connectivity.

The airline becomes the first carrier to provide Wi-Fi services on domestic routes within India.

Photo: Air India

Air India Free Wi-Fi

The service enables passengers to browse the internet, access social media, conduct business activities, and communicate with contacts while airborne.

Chief Customer Experience Officer Rajesh Dogra emphasizes how this advancement aligns with modern travel demands, serving both leisure and business travelers’ connectivity needs.

The Wi-Fi service operates above 10,000 feet and supports multiple device connections simultaneously across iOS and Android platforms. Air India initiated this service through a pilot program on international routes, including flights to New York, London, Paris, and Singapore, offering complimentary access during the introductory period.

Passengers can access the service by connecting to the ‘Air India Wi-Fi’ network and entering their PNR and last name through the airline’s portal.

The connectivity experience depends on various technical factors including satellite connectivity, bandwidth usage, flight routes, and governmental regulations. The airline plans to expand this service across its entire fleet progressively.

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Photo: Air India

CEO Wishes Happy New Year

Air India celebrates three years under Tata Group ownership this January 2025, reaching the midpoint of its Vihaan.AI transformation initiative designed to establish a global airline with Indian heritage.

The transformation program encompasses comprehensive upgrades across operational systems, infrastructure, and workforce development.

The airline has recruited 9,000 new employees who have completed enhanced service training at its newly established 800,000-square-foot facility in Gurugram, now recognized as South Asia’s largest aviation training center. This expansion demonstrates Air India’s commitment to service excellence and professional development.

The fleet modernization program has integrated over 100 new aircraft, including India’s pioneering Airbus A350s operating on Delhi-London and Delhi-New York routes.

One-third of Air India’s wide-body fleet now features upgraded interiors and entertainment systems, with complete fleet renovation scheduled for completion within two years.

The narrow-body fleet serving domestic and regional routes undergoes similar modernization, targeting completion by mid-2025.

Photo: avgeekwithlens/ Harsh Tekriwal

From 4 to Solid 2

Air India completed its merger of four Tata airlines in late 2024, consolidating operations into a full-service carrier and Air India Express for low-cost operations. Former Vistara aircraft now serve metro-to-metro domestic routes and international destinations like Frankfurt and Singapore, ensuring service consistency across the network.

The consolidated fleet reaches 300 aircraft, enabling service to over 100 destinations globally. Air India’s expansion continues with an additional 100 aircraft order, supplementing the 470 aircraft committed in 2023.

Supporting infrastructure developments include a new 12-bay maintenance facility and training school in Bengaluru, a 34-aircraft flight school in Amravati, and the training academy in Gurugram.

Customer experience enhancements include upgraded inflight dining, new amenities, and streaming entertainment across all aircraft. The rebranded Maharaja Club frequent flyer program serves 10 million members, while the AI.g chatbot receives international recognition.

Premium lounges expand with a new facility in Bengaluru, planned openings in Delhi during 2025, and future developments across major cities.

The airline’s transformation since privatization has modernized operations significantly. The 30,000-strong workforce maintains a focus on service quality improvements across all operational areas to achieve world-class airline status.

Featured Image by Eurospot | X

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