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SINGAPORE— A Singapore Airlines (SQ) Airbus A350-900, en route to Shanghai Pudong (PVG), encountered severe turbulence on June 27, 2025.
The incident occurred while flight SQ832 was descending through FL270 towards Shanghai, resulting in serious injury to one occupant.
Photo: By Sébastien Mortier, CC BY-SA 2.0, https://commons.wikimedia.org/w/index.php?curid=52244266Singapore Airlines A350 Flight Turbulence
The aircraft, registration 9V-SMB, a 9.3-year-old Airbus A350-900, continued safely to Shanghai Pudong Airport (PVG).
Following the event, Singapore’s Air Accident Investigation Bureau (AAIB) classified the occurrence as an accident and has initiated a formal investigation, Aviation Herald reported.
The turbulence struck during the final phase of descent, specifically at flight level 270 (approximately 27,000 feet).
While such altitude turbulence is not uncommon, the severity of this event led to significant cabin disruption and caused a serious injury to one individual onboard.
Despite the in-flight disturbance, the flight crew maintained control and completed a safe landing at Shanghai Pudong International Airport (PVG). Medical assistance was provided upon landing, and the injured passenger received necessary care.
The involved aircraft, 9V-SMB, is an Airbus A350-900 delivered to Singapore Airlines in 2016. This wide-body jet is commonly deployed on regional and long-haul routes such as Johannesburg, Kuala Lumpur, Munich, etc.
Singapore Turbulence: let’s see the Most Turbulent Flight Routes in the World
Singapore Airlines Flight 321 Turbulence Incident; Photo- @fl360aero (X)Similar Incident
A year after the Singapore Airlines (SQ) Flight 321 turbulence incident, several passengers continue to face physical injuries and post-traumatic stress disorder (PTSD).
The flight, travelling from London Heathrow (LHR) to Singapore Changi (SIN), made an emergency landing in Bangkok (BKK) on May 21, 2023, following violent turbulence.
The Boeing 777-300ER encountered sudden altitude changes that left one British passenger dead and dozens injured among the 211 onboard. Investigations, medical treatments, and compensation efforts remain ongoing as affected passengers seek reparations.
Photo: By N509FZ – Own work, CC BY-SA 4.0, https://commons.wikimedia.org/w/index.php?curid=87593522The Incident and Emergency Landing in Bangkok
On May 21, 2023, Singapore Airlines Flight SQ321, en route from London (LHR) to Singapore (SIN), was forced to divert to Bangkok’s Suvarnabhumi Airport (BKK) after encountering severe turbulence over Myanmar.
The Boeing 777-300ER plummeted 54 metres (178 feet) within 4.6 seconds, according to Singapore’s Transport Ministry.
The sudden gravitational shift caused significant cabin disruption: food trays, luggage, and unsecured items were scattered.
Oxygen masks were deployed, and several passengers were flung from their seats. A British passenger, 73-year-old Geoffrey Kitchen, died from a suspected heart attack, while others suffered critical head and spinal injuries.
One notable case is Philip Whitehead, a New Zealander, who suffered a broken neck and back. Caught off-guard after returning from the lavatory, he later underwent spinal surgery and continues to manage his fragile condition cautiously.
Photo: Singapore AirlinesSafety Measures and Policy Overhaul by SQ
In the aftermath, Singapore Airlines (SQ) revised its in-flight safety protocols. The airline suspended the service of hot drinks and meals whenever the seatbelt sign is illuminated.
Cabin crew are now mandated to remain seated and strapped in during turbulence warnings to enhance safety and reduce injury risks.
These measures are part of the carrier’s broader efforts to prevent the recurrence of such incidents, emphasizing passenger and crew safety.
Photo: Aero Icarus | FlickrCompensation Efforts and Legal Pursuits
The Montreal Convention holds airlines liable for up to US$170,000 per passenger in cases of injury or death. Singapore Airlines offered initial compensation of US$25,000 for seriously injured passengers and US$10,000 for others with less severe injuries.
Australian law firm Carter Capner Law, specializing in aviation claims, is pursuing further compensation on behalf of 11 passengers, particularly those suffering from PTSD. The firm seeks amounts up to US$1 million per claimant for psychological trauma, stressing that claimants need evidence of physical impact from PTSD for eligibility.
Peter Carter, the firm’s director, noted many passengers believed they were facing imminent death during the incident, triggering severe mental distress. While some passengers accepted Singapore Airlines’ offers, negotiations continue for others.
There is historical precedent for higher settlements. After the 2000 Singapore Airlines crash, where 83 people died in Taiwan, the airline offered US$400,000 per deceased victim’s family, with some families securing higher compensations through US courts.
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The post Singapore Airlines A350 Suffers Turbulence, One Passenger Injured appeared first on Aviation A2Z.
