IndiGo Passengers Endure 18-Hour Nightmare in Kazakhstan

DELHI- Over 200 IndiGo (6E) passengers faced a grueling ordeal after their flight from Almaty, Kazakhstan (ALA), to Delhi (DEL) was canceled. Passengers on Flight 6E1802 checked in on Friday evening for the 12:50 AM departure on April 12.

They discovered that the rescheduled flight also wouldn’t operate as scheduled. The airline rescheduled the flight for 7 PM local time on Saturday, forcing passengers to wait an additional 18 hours in a foreign country.

Photo: Clément Alloing

200 IndiGo Passengers Stranded

IndiGo (6E) Flight 6E1802 was scheduled to take off from Almaty (ALA) on 12th April at 12:50 AM local time. This flight was rescheduled to 7 PM local time but finally took off at 9:20 PM to Delhi Airport (DEL).

At 7:50 PM, passengers received information that IndiGo (6E) was loading extra fuel due to expected delays at New Delhi Airport (DEL). One passenger reported at 9 PM IST that the airline was still awaiting clearance from an Air Astana (KC) engineer.

Passengers claimed that neither the pilots nor any crew members provided official updates during the two-hour wait inside the aircraft, Mid-day reported.

Passengers reported a persistent lack of clear communication throughout the entire experience. After the initial cancellation, they waited several hours at the airport before hotel transfers were arranged. While IndiGo (6E) covered hotel costs, passengers stated they received no food or beverages at the airport on either Friday or Saturday. When passengers requested meals during the delay, crew members allegedly told them that food should have been pre-booked.

Passenger Prajakta Samant described the confusion of Friday night: “There was no communication about the delay. We only got notifications from the airline via text and emails from 1:35 AM onwards. At 3:45 AM, IndiGo (6E) staff informed us there was an issue with the aircraft tire. Then, we were told the pilots were too exhausted to fly. At 4:15 AM, after making us wait at the airport for several hours, they informed us the flight had been rescheduled for 7 PM.”

Another traveler detailed the difficult logistics: “At 5:15 AM, we exited the airport. We had to haul our luggage for 300 meters and load it on the bus to the hotel.”

Photo- IndiGo (Instagram)

Crew Management Issues

Passenger Karan Verma placed the blame squarely on the airline, noting an additional challenge: “None of the ground staff were fluent in English,” creating significant language barriers.

Another traveler questioned IndiGo’s crew management decisions. If the weather in Delhi delayed the incoming flight and the crew’s shift was ending, the passenger suggested that a replacement crew should have been sent.

“Should over 200 people be left hanging for 20 hours amid uncertainty over when they will get home? We were awake all of last night and probably will be tonight, too. We will land at 10:30 PM and then struggle to find onward flights and trains to our home cities,” Samant added.

Photo: Bhavya Velani, Aviation A2Z

IndiGo’s Response

IndiGo (6E) issued a statement explaining the situation-

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