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ABU DHABI- Etihad Airways (EY) reported a record profit after tax of AED 685 million (USD 187 million) in Q1 2025, reflecting a 30% YoY increase. The airline also achieved its highest ever customer satisfaction scores, driven by improvements across airport, onboard, and digital touchpoints.
Passenger numbers rose to 5.0 million with a load factor of 87%, supported by an expanded fleet including the Airbus A380 and A350-1000. Etihad’s network now spans 80 destinations, with 16 new routes planned for 2025.
Photo: Clément AlloingEtihad Airways Record Profit
Etihad Airways delivered a first-quarter record profit after tax of AED 685 million (USD 187 million), up 30% YoY, driven by robust operational and commercial strategies.
Passenger revenue grew 16% to AED 5.5 billion (USD 1.5 billion), as the carrier expanded capacity through fleet additions and increased route frequencies.
The airline made significant capital investments in key employees, hiring around:
- 70 pilots
- 650 cabin crew
- A total of 990 new staff
Additionally, 500 employees were promoted, including:
- 50 pilots
- 360 cabin crew
Key Financial Metrics – Q1 2025 vs Q1 2024
| Revenues | 6,591 | 5,739 | 1,795 | 1,563 |
| Passenger | 5,532 | 4,777 | 1,506 | 1,301 |
| Cargo | 958 | 888 | 261 | 242 |
| EBITDA | 1,393 | 1,060 | 379 | 288 |
| Profit after Tax | 685 | 526 | 187 | 143 |
| EBITDA Margin (%) | 21% | 18% | – | – |
| Profit Margin (%) | 10% | 9% | – | – |
Photo: Etihad Etihad Customer Experience
Customer satisfaction at Etihad Airways (EY) reached an all-time high in Q1 2025, with scores improving by 20% YoY.
This leap was driven by enhancements across key touchpoints, including streamlined check-in processes, smoother transfers, and upgraded lounge facilities at Zayed International Airport (AUH).
The introduction of new lounge and inflight menus, enhanced Wi-Fi, and updated inflight entertainment systems further elevated the guest experience.
The airline’s website and mobile app also saw AI-powered digital improvements, contributing to positive feedback.
Etihad’s premium offerings were a standout, with the reintroduction of an A380 featuring First Apartments and The Residence, and the launch of the region’s first A321LR with private First Class suites and lie-flat Business seats.
These innovations brought widebody comfort to medium-haul routes, complemented by new services like concierge support, private chauffeur transfers, and dedicated check-in facilities.
Photo: Clément AlloingExpanding Fleet and Route Network
Etihad operated 98 aircraft at the end of Q1 2025, including the reactivation of a sixth Airbus A380 and the introduction of another Airbus A350-1000 in April.
A new Boeing 787 Dreamliner is also expected shortly. These aircraft feature high-speed Wi-Fi and advanced entertainment systems.
| Available Seat Kilometres (ASK) | 24.9 bn | 21.8 bn |
| Passenger Numbers | 5.0 million | 4.3 million |
| Passenger Load Factor | 87% | 86% |
| Number of Destinations | 80 | 76 |
| Total Aircraft | 98 | 89 |
| Total Landings (000s) | 24 | 21 |
| Cargo Tonnage (000s) | 154 | 160 |
The carrier will launch 16 new routes in 2025, expanding global connectivity from Abu Dhabi.
Network growth supports Etihad’s vision of sustainable expansion while maintaining operational discipline and high service standards.
Photo: EtihadPremium Experience
In Q1 2025, Etihad introduced its A321LR cabin, the first in the region to feature First Class on a narrowbody aircraft.
These aircraft offer private suites and lie-flat Business Class seats on medium-haul routes. This initiative complements the airline’s premium strategy, which includes:
- First Class Expansion: More destinations with enhanced First services.
- Ground Services: Chauffeur-driven transfers, dedicated check-in, and meet-and-assist options.
- Inflight Upgrades: New menus, personalized service, and Wi-Fi enhancements.
The upcoming months will see continued investment in luxury and personalization, targeting high-value customers and reinforcing Etihad’s premium positioning in the Middle East and global aviation markets.
Photo: Clément AlloingConclusion
Etihad Airways has emerged as a regional leader in both profitability and customer satisfaction, with strong financials and premium service enhancements setting a new benchmark in Q1 2025.
The airline’s continued expansion in network, fleet, and guest experience reflects its commitment to sustainable, high-quality growth centered in Abu Dhabi.
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